Privacy Policy

We appreciate and respect the fact that you have chosen us to do business with. Therefore we will always protect our customer’s personal data and information. All the data that we collect re-secure and it is our main priority to keep it like that. We understand the world that we are living in and more than ever your personal information needs to be protected and used only for the means that you wish. Please acknowledge that this is the BG Fashion Online Store Privacy Policy Guidelines. Thus, we are committed to protect your privacy, selection and information.

Browsing on our platforms!

When a client or person creates or registers an account, they are providing us with personal information, such as name, email, address, shipping address, phone number, credit card details, date of birth and other general marketing preferences. Additionally, when a client or person enters a promotion or competition or writes a comment, feedback or review, they are also providing us with information that is stored for studies and development purposes. Finally, all sort of communication that the client or person has with our customer services or any other department is also collected in order to address any issues or for work. We also include into our data collection all the information regarding anything from browsing the site to share a product or service within any of our platforms.

Collecting your data about your device and operating system!

BG Fashion also collects information from all type of devices. Thus, every customers or people who enter our platform, or purchase products or services are included. . Additionally, we also collect data such as operating your system, unique device identifiers and mobile network information.

Improving and Innovation

Constant Improvement

BG Fashion and its associates use your data with the intention to improve our services and product delivery. We believe that will improve your shopping and communication experience.

Protecting your Data

Your Data is Safe with us! We take seriously the Privacy Policy rules and Regulations!

We are dedicated to protecting your data. For us, it’s an extremely sensitive issue that we pay close attention to. 

Exchange of Information

What do you really want!

We will keep you informed and updated as much as we can. However, sometimes it is hard for us to understand what is relevant to you. Additionally, is also important for you to let us know, how often you would like to receive a communication from us.

 

Reviews, information and feedback

 What do you think in important to us!

It is important for us to understand what your preferences are. We have different means and platforms available for you to communicate with us. Your feedback and review help us to improve our services and product offering. Additionally, you review and feedback also help other  clients to understand about our brand. 

Relevant Information

 Your data, your decision! We respect and understand the meaning of Privacy Policy!

You decide what to do with your Data. We keep just the essentials. We only keep the essential information. 

 

TYPE OF DEVICES USED BY CLIENTS

BG Fashion also collects information about the devices that our customers and people who enter our platform search for or even book or purchase products or services for. Thus, in order to complete a good data collection, we also collect data such as operating system, unique device identifiers and mobile network information.

THE LOCATION INFORMATION

We use your location or IP address to provide you with a better customer experience. thus, each time you use our platform, we identify your location and offer the right price for the product or service according to your location. We take into account the most efficient delivery methods, the correct prices and other details that make us more efficient in the development of our services.We use your location or IP address to provide you with a better customer experience. thus, each time you use our platform, we identify your location and offer the right price for the product or service according to your location. We take into account the most efficient delivery methods, the correct prices and other details that make us more efficient in the development of our services.

USING YOUR DEVICE TO STORE INFORMATION

We use web browser storage and application data caches to collect and store information on your device. Through this applications we intend to improve your user experience when dealing with our platforms.

COOKIES AND SIMILAR TECHNOLOGIES

We cooperate with third party providers and associates with advanced technologies and software that collects and stores information about our clients and associates when using any of our platforms and websites. Thus, we rely on cookies to identify clients’ general information such as : type of devices they are using to browse through our platforms.

DISTRIBUTION

As part of our standard procedure, we use the address and contact details you provided when transacting with our platform as a way to guarantee efficiency in clutching products.

LINGERIES AND ACCESSORIES DISTRIBUTION / DELIVERY

As part of our standard procedure, we use the address and contact details you provided when transacting with our platform as a way to guarantee efficiency in delivering the products to you. We will also send emails and messages about the logistics and devilry stages. This way, we will keep you always updated on the process or location of your order. We also share the information with the distributor/delivery company that works with our entity. We partners with reliable and professional companies, and they use the information we provide to them to keep you updated on your order delivery times and stage.

HOW DO WE GET THE INFORMATION

When a client or person creates or registering an account, they are providing us with personal information, such as name, email, address, shipping address, phone number, credit card details, date of birth and other general marketing preferences. Additionally, when a client or person enters a promotion or competition, or write a comment, feedback or review, they are also providing us with information that is storage for studies and development purposes. Finally, all sort of communication that the client or person has with our customer services or any other department is also collected in order to address any issues or for work. We also include into our data collection all the information regarding anything from browsing the site to share a product or service within any of our platforms.

MARKETING

It is up to you to accept or not be part of our marketing list. The main purpose of being part of the marketing list is to receive promotions, new collections or information that is relevant to you. At any time, the customer can access his account and add, remove or choose the type of information he wants to receive. The customer can also choose the most appropriate means of communication to receive information – SMS, emails or through social media platforms.

PAYMENTS

Our platform uses your card and address information to process your transaction through our third-party payment processors. The information will only be saved if the customer, for reasons and efficiency, chooses to save his card details and also his address. That way, in future transactions this would be done more quickly.

FRAUD PREVENTION

BG Fashion will always use all possible means to protect our customers. Our aim is always to prevent fraud or potentially malicious activity. Therefore, aspects such as IP address, device type and addresses are taken into account. Our entity has a vested interest in complying with our legal responsibilities to ensure that our businesses and customers are protected at all times.

PURCHASE HISTORY

Purchase History

browsing history and shopping made, we might be able to suggest products that would suit your interest. Additionally, we also take into consideration the items you keep in your wishlist.

LOGGING IN VIA THIRD-PARTY

If you decide to access or create your account with us using a third-party service, such as via Facebook, or Gmail Account, some information must be shared for this to work. This way, you will be able to help you log in faster and, in the future, it will prevent you from remembering multiple passwords

CUSTOMER SERVICE AND SUPPORT CENTER

Customer Service and Support Center 

Whenever a customer comes into contact with our team, we will always keep a record of their communication to help us in future communications. Additionally, we use your communication as a study reason to improve our services.

USER EXPERIENCE

UX

In order to offer a good user experience, we use cookie information. With cookies, we will improve the quality of our services and offer our customers the most relevant content. Thus, we use several automated content analysis systems to provide customers with search results, promotions and personalized offers.

KEEPING YOUR INFORMATION OF FILE

KEEPING YOUR INFORMATION ON FILE

Regarding keeping clients files, we only store the information for the following purposes: 

– If a client has an account with us. 

– If a client or person requires a service or support from us. 

Sometimes the information is kept after the client closes the account or no longer need our services.  However, for legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. 

COOKIES

TYPE OF COOKIES

Our platforms – Sites and social networks use cookies. Thus, when accessing any of our platforms we will be using cookies.

Cookies are divided into 4 main groups.

– Functionality

– Preferences

– Analytic

– Advertising

Functionality cookies – cookies required for users to browse the site and use features such as add to bag and login
Preference cookies – used to store your preferences. therefore, we save aspects such as language on the website or platform, country among others
– Analytical cookies – These cookies allow us to check how customers are using our website. In addition, it also allows us to take this information to improve our experience and offer.
– Advertising cookies – We use these cookies to promote services of interest to you. In addition, we also use these cookies to track the “click” and engagement of our ads.
CONSENTING THE USE OF COOKIES

By using BG Fashion’s platform and services, you consent to the placement of cookies on your computer or mobile devices. By doing so, we will be accessing the information stored in these cookies. Therefore, making it easier when you visit or use our platform in the future.

However, it is important that you know that eliminating or disabling the use of cookies may affect your experience of using our services. If you are interested in finding out more about cookies, visit the ICO website.

STOPPING NOTIFICATIONS & PROMOTION EMAILS

We understand if you decide not to receive any promotional campaigns emails or notifications. To stop receiving them, you just need to do simple steps to prevent you from receiving these messages and notifications. 

– You can update your profile and select to unsubscribe from a specific promotion or all promotions.

– Click on the “unsubscribe” link in any email or text message you receive from us.

– Contacting us directly through any of the platforms.

– Calling our customer service line

The suspension of marketing promotions will not affect our communication with you regarding the most relevant and important matters.

CLIENTS AND ASSOCIATE RIGHTS

CLIENTS AND ASSOCIATE RIGHTS 

Please acknowledge that, as a customer, you have the right to know how your personal information is being treated. 

In order words, you should know the following: 

– You have the right to access the personal information we hold about you.

– The client also has the right and always should request the correction of incorrect personal information that we hold about you.

– You have the right to request for us to delete the information we have from you or for us to stop processing or collecting your information.  

– As mentioned before, you have the right to stop any marketing promotion or campaign.

– Additionally, you also the right to ask to transfer elements of your 

 data to you or another service provider. 

Finally, you have the right to complain to your country’s data protection regulator – in the UK, is the Information Commissioner’s Office.

Please do not hesitate to contact us if you have a complaint to make or just a question. 

CONTACTING US

We are here for you. We value our clients, we take into consideration and appreciate suggestions, reviews and feedback. Therefore, feel free to get in touch with us at any time. You can get in touch with us using any of the platforms we have available.